Understand the responsibilities on both sides before using StoryForge

1. Service, accounts and eligibility

These terms cover the services provided by StoryForge (https://novel.yongze.win). Support, billing, refunds, privacy and security enquiries all use [email protected].

Use an email address that can receive service notices and keep your credentials secure. Activity under an account is treated as activity by its holder. If you suspect unauthorized use, change your password and contact us.

You may not create accounts in bulk, resell or share accounts, or bypass limits, permissions, billing, or security controls. If you are below the age at which you can independently enter a contract under local law, obtain guardian consent before using or purchasing the service. You must be authorized to act for an organization.

2. The service and changes

StoryForge provides tools for fiction ideation, outlining, chapter drafting, review, prompts, knowledge management, and related account features. Available features, models, limits, and prices are those shown in the product at the time of use.

We may adjust the service for security, legal compliance, model availability, or product improvement. Where a change materially affects your interests, we will make reasonable efforts to explain it in the product or through another appropriate channel.

3. Your content and AI output

As between you and StoryForge, you retain the rights you hold in content that you submit, upload, edit, and arrange. StoryForge does not claim copyright in your work merely because it provides the tools.

AI output may be inaccurate, incomplete, or similar to output provided to someone else. Whether a particular output is protected by copyright or another right depends on applicable law and the actual creative process. You are responsible for review, revision, and compliance before publication.

4. Permission to process content

To provide generation, storage, retrieval, review, export, security, and support requested by you, you permit us to store, copy, transform, and transmit relevant content to the model provider you select or that the platform supplies, only as necessary for those functions.

This permission is limited to providing, protecting, and improving the service you actually use. Deleted content and closed accounts are handled according to the Privacy Policy and applicable backup cycles.

5. Prohibited conduct

Do not use the service to infringe intellectual property, privacy, or other lawful rights; generate or distribute illegal material; upload works, personal data, or confidential information you are not authorized to process; disrupt the service; distribute malware; or probe or attack the system.

Do not use text or image tools for sexualized depictions of minors, fraud, deceptive impersonation of real people or other unlawful material. Do not present AI output as medical, legal or financial advice from a qualified professional.

6. Membership, credits and delivery

This is a digitally delivered writing tool. New Plus cards grant 3000 credits upfront and a manual daily claim of 200 during the entitlement period, up to 30 claims. Missed days are not backfilled. Ordinary daily check-in manually grants 30 separately, for 230 when both are eligible and claimed. Upfront and claimed membership credits accumulate and remain after expiry. Existing memberships keep their original benefits.

New cards have a reference price of CNY29.8 for 30 days; confirm the current seller price. All IP regions use domestic card-code purchase and on-site redemption without auto-renewal. Each valid code is redeemable once. Renewals extend from the prior entitlement end; upfront credits arrive upon redemption and daily claims begin with the new entitlement period.

New purchases no longer route international IPs to a USD checkout. Historical international orders and existing renewal contracts remain available for status checks, cancellation and dispute handling; their paid benefits and original contract rules are preserved.

Available models are open to all users at their respective credit multipliers. Members receive queue priority without interrupting running tasks. Character-count estimates are conditional, not finished-manuscript guarantees. For historical Waffo Pancake orders, a return URL or a new order is not proof of payment; check or handle the original order rather than pay again.

7. Auto-renewal authorization and cancellation

New card-code purchases do not authorize recurring charges. The following applies only to existing historical renewal contracts: explicit renewal consent and the first completed payment authorize the original recurring US$10 Waffo Pancake calendar-month charges until cancellation.

On the subscription page, find the contract under Recent international orders, select Cancel auto-renewal and confirm. Cancellation is confirmed only after the page reads the stopped-renewal state from the provider; Cancellation pending is not success. If needed, email [email protected] with your account email and order number, never your card details or password.

After confirmed cancellation, future periods are not charged and paid benefits remain until the paid period ends. Cancellation does not automatically refund a payment or delete your account or manuscripts. Unpaid renewal periods do not receive benefits. Price changes will not silently alter your charging authorization without notice and any consent required by law.

8. Refund requests and billing disputes

For a first membership payment, you may request a full refund within 7 days if you have not used the membership benefits. Automatically issued but unconsumed membership credits alone do not count as use. Consumption of membership credits or other paid benefits will be checked against service records.

Duplicate charges, payment without the benefits due, and other confirmed billing errors can be reviewed for a refund. Consumed model calls or digital services generally cannot be reversed, and used services are generally non-refundable. This does not limit statutory withdrawal, refund or other mandatory consumer rights.

Send a request from your account email to [email protected] with your order or transaction number, payment time and reason. After review, international refunds are processed through Waffo Pancake. Domestic external card-code purchases require the seller transaction record and review by the relevant seller; redemption is not proof of payment. Never email full card numbers, security codes, passwords or API keys.

A refund request and cancellation are different operations. Requesting a refund does not itself confirm that future renewal has stopped. Cancel online as well if you do not want to renew, then verify the status. Review and refund timing depends on record verification, the payment provider and your bank; the outcome will be explained by email.

9. Payment and privacy

See our Privacy Policy at https://novel.yongze.win/en/privacy for information handling. International card details are processed by Waffo Pancake checkout and its payment processors. StoryForge does not store full card numbers or security codes. We retain transaction states and records needed for reconciliation, fulfillment, cancellation and disputes.

10. Availability and limits of liability

We use reasonable efforts to keep the service secure and available, but cannot promise uninterrupted operation, error-free software, or fully accurate AI output. Export or back up important manuscripts regularly and do not rely on the service as your only copy.

To the maximum extent permitted by applicable law, we are not responsible for indirect losses caused by reliance on AI output, third-party service failures, events outside our reasonable control, or failure to keep your own backup. This does not exclude liability or consumer rights that cannot lawfully be excluded.

11. Changes, termination and contact

You may stop using the service. We may restrict or end access when an account violates these terms, creates a security risk, or legal obligations require action. Material changes to billing or benefits will be explained in the product or through a contact channel. Where renewed consent is required by law, merely continuing to visit does not replace it.

Terms, product, billing, refund, account deletion and privacy enquiries all use [email protected].